Guide
Frequently Asked Questions
Who is Pandaria Health for?
Overseas Chinese and international clients — especially in Australia, New Zealand and Southeast Asia — planning health screening, dental care, TCM wellness or cultural travel in Chengdu.
Which languages do you support?
English and Chinese, bilingually, from first consultation to aftercare. Professional medical translation accompanies clinical visits.
How does pricing work?
Every plan is confirmed in writing with itemized, transparent pricing. No hidden fees and no forced shopping — it is one of our core guarantees.
Do you provide medical treatment?
No. Pandaria Health coordinates planning, translation, transport and concierge support; licensed hospitals, clinics and practitioners provide all clinical care.
Can I get reports in English?
Partner institutions issue Chinese reports; we coordinate bilingual interpretation and translated summaries, and support remote follow-up.
What if my schedule changes mid-journey?
Coordinators adjust appointments and experiences around medical schedules whenever needed — travel dates permitting.
How is my privacy handled?
We apply GDPR-aligned standards to personal and health-related information. See our Privacy Notice.
How do refunds and changes work?
Refund and change policies are stated in each confirmed plan before payment, and we guide you on suitable travel and medical insurance.
Can we be partners or overseas agents?
Yes — hospitals, clinics, TCM houses, hotels, travel partners and overseas agents are welcome. See Contact & Booking.
How do I start?
Submit the consultation form, or message us on WhatsApp. A coordinator replies within one business day.
Last updated: 2026-09-12